Shipping & Logistics Supervisor

Job Description

Position Summary:

The Shipping and Receiving Supervisor will be assisting the broader operations team with day to day shipping and receiving functions required to provide exceptional customer experience and ensure orders are shipped on time. This position will be responsible for supervising a shipping and receiving team as well as direct daily operations to meet internal and external customer needs in support of company goals.

Key Responsibilities:

Manage shipping/receiving systems, daily operations, and performance metrics

Process inbound and outbound domestic and international shipments through company ERP, UPS, FedEx, and DHL sites.

Prepare outgoing shipments safely and securely in boxes, crates, and on pallets

Build crates, pallets, and custom over-sized cartons; operate forklifts as needed

Identify areas of needed improvement; develop and implement shipping/receiving operating procedures

Review and implement customer packaging and labeling specifications

Communicate and collaborate with customers, co-workers, and management to provide exceptional customer service and optimize processes

Schedule couriers/freight trucks and review costs for optimal budget planning

Resolve issues regarding incoming and outgoing shipments

Manage customer portals for shipping as required

Maintain inventory of department supplies

Maintaining records of all incoming and outgoing shipments.

Ensure products are stocked correctly and inventory levels are maintained.

Implement safety procedures and standards in handling of goods.

Negotiate shipping and freight rates with carriers.

Coordinate returns of merchandise and manage claims for damaged goods.

Manage and schedule the work activities of shipping and receiving team

Train shipping and receiving clerks on processes and ensuring competency

Inventory and warehouse management oversight

Qualifications/Requirements:

At least 3 years of supervisory experience in logistics, warehouse, or related field, preferably in a manufacturing environment

Knowledge and experience with UPS, FedEx, and DHL shipping sites

Experience working with a company ERP or operating system

International shipment management, including import/export knowledge preferred

Adept at learning new technology and new systems

Flexible and able to excel in a demanding, fast-paced environment

Ability to work independently and make sound decisions

Ability to multi-task and adapt to changing priorities

Must have a strong attention to detail and have the ability to organize work efficiently

Positive, team-player with the ability to establish rapport with co-workers and customers

High School diploma or equivalent

Must be able to lift 50 lbs. and stand on your feet for majority of shift

What we offer:

Health Benefits: Medical, dental, and vision coverage. Company paid for Life insurance, short-term and long-term disability insurance.

Additional Benefits: Paid time off, Floating Holidays, Volunteer time off, and sick time off (depending on state of employment). 401k Plan

Employee Perks: Discounts on products and services.

Equal Opportunity Employer/Veterans/Disabled

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Full-time