Hardware Customer Service Representative

Job Description

Landscapers Supply, Inc.

Department: Hardware

Job Title: Hardware CSR

Reports To: Store Manager

Full/Part Time: Full

Direct Reports: No

Salary/Wage: $13 and up, based on experience

About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware)

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.

Think you’d be a good fit?

Join the Landscapers Supply Team!

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates:

Innovate – Strive to be the best in space and inspire a growth mindset

Motivate – Develop all employees and instill a common purpose

Praise – Love our customers and teammates via open communication

Amaze – Exceed the expectations of every customer!

Collaborate – Work together in a positive, flexible and efficient way

Trust – Have respect for all customers and teammates – integrity matters!

Landscapers Supply is a place where you can make an IMPACT every day!

Benefits (some benefits may vary based on FT / PT availability)

Health/Dental Insurance

Paid time off

Paid holidays

401(k) matching

Closed on Sundays

Employee discount

Professional development

Opportunities for advancement

Job Description

As our Hardware CSR, you will play a critical role in supporting Landscapers Supply’s ability to serve our customers with the smile and expertise they expect from our stores.

As a Hardware Customer Service Representative (CSR) at Landscapers Supply, you are the friendly face and knowledgeable voice our customers rely on. Your role is essential in creating a welcoming experience, providing expert guidance, and ensuring each customer leaves with the solutions they need for their home or professional projects.

With your positive attitude and dedication to exceptional service, you’ll help maintain our reputation as the go-to resource for homeowners and professionals alike. Whether assisting customers in-store, answering questions, or offering product recommendations, you’ll be at the heart of making every visit to Landscapers Supply a success.

Responsibilities

Greet and listen to customers

Identify needed products and provide professional solutions

Check out customers at the cash register

Contact customers for pickup orders

Stock, organize and clean the Hardware department

Complete inventory counts, in-between serving customers

Required Qualifications

Basic knowledge of tools and hardware

Basic Knowledge of power equipment

Basic knowledge of landscaping

Ability to have positive and friendly interactions with customers

Ability to be organized and calm in a fast-paced environment

Ability to have clear communication with colleagues

Desired Qualifications

Experience working in a hardware store

Physical Requirements

Ability to lift and handle up to 70 lbs.

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Full-time