Account Rep /Service Tech

Job Description

The Account Representative/Service Tech is a liaison between Shaffer and his/her assigned locations/customers. Acting with Shaffer’s Core Values in mind, this entry level position services and maintains his/her locations ensuring accurate collections, equipment is clean and orderly, and supply needs are met. We are an employee-owned family business who specializes in supplying, developing and promoting on-location entertainment products and innovations, such as arcade games, pool tables, dart boards, jukeboxes and cranes.

If you're just starting out and excited to learn and grow, we'd love to hear from you—we're here to help you take the next step!

What will your day look like?

Drive company owned vehicle to assigned customer locations on a designated route.

Help customers, sales or management with ideas or suggestions on setting or pulling equipment to help boost revenue for both the customer and Shaffer

Count and deposit money, entering meter readings and the proper information into coin software.

Fill and maintain all ATM’S on route.

Assist the team to install arcade games, pool tables, dart boards, and other amusement-related equipment at Shaffer customers located within Dayton.

Fill and maintain all cranes or games on route. This includes loading the proper plush and product, checking for bill jams, etc.

Troubleshooting and repairing of games, pool tables, dart boards, vending machines and various other amusement related equipment (once trained)

Schedule is M-F from 8am-5pm with occasional overtime on the weekends

Physical Requirements

Able to lift up to 50 pounds

Able to use hand tools

Position Requirements

Must be at least 21 years old (some of our customers have age restricted entry)

Conducts themselves in an accordance with the Shaffer Core Values (C.A.R.E.) at all times

Build and maintain positive customer relationships

Organized and Punctual

Able to do math/count money

Regular travel throughout the Dayton area - home daily

Mechanical Aptitude

What we offer:

Health & Wellness: Medical, Dental, and Vision plans to prioritize your well-being.

Financial Security: Life insurance and 401(k) with 4% company match to secure your future as well as tools and access to advisors to secure your financial future

Stock Ownership – 100% employer funded, no cost to you

Company car and iPhone

Paid time off and holidays

Paid volunteer time

Company paid STD/LTD insurance

Why Shaffer

Shaffer Entertainment, established 95 years ago, is a premier provider of on-premise entertainment including pool tables, dartboards, jukeboxes, and cranes. As a relationship-focused company, we have earned a superior reputation with major industry customers, vendors, and competitors. With a solid foundation and a growth mindset, we've achieved significant growth in the last 5 years. Our success is rooted in our people, who have created a family-oriented, transparent, and caring environment. We cherish longevity, value work/life balance, and take pride in doing the job right. At Shaffer, we care deeply about our people and customers, and we live by our core values. We are a 5th Generation family business, owned by our employees and focused on the next generation of success!

Shaffer is an equal opportunity employer and will give consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Full-time