Front Desk Agent - Relief Night Auditor

Club Quarters Application- US

JOB DESCRIPTION: FRONT DESK AGENT - RELIEF NIGHT AUDIT

REPORTS TO: Front Office Manager

POSITION SUMMARY:

FRONT DESK AGENT: Our Guest Experience Manager (Front Desk Agent) is responsible for all aspects of guest services at the hotel. This includes assisting guests with luggage, checking guests in and out, storing and retrieving luggage, delivering packages and other items, running daily reports, handling guest transactions, responding to guest inquiries, and providing concierge services as requested. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.

RELIEF NIGHT AUDIT: Position requires at least two Night Audit shift per week. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Must be able to work all days including weekends and holidays.