Patient Scheduler & Service Representative

Job Description

Patient Scheduler & Service Representative

Our mission to change skin and wound care while improving the lives of others isn’t easy, but it’s worth it! One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Building and leading skin and wound care teams is how we do it! Our skin and wound care providers bring education and encouragement to the people who take care of our patients 24/7. When they get better at their jobs, our patient’s wounds heal faster and that is our goal!

Who we are looking for:

A professional, compassionate, and dedicated individual to coordinate patient scheduling and act as an ambassador for UWH by communicating with patients and their families who we are and what we do while following the patient through the continuum of care.

Main Responsibilities (may include but are not limited to):

Responsible for reaching out to patients and their family within skilled nursing facilities and at-home to introduce UWH; explain policies, procedures, rights, applicable regulations, and provide informational resources about available services

Works closely with providers and patients to coordinate and schedule at-home visits

Ensures the business office team has all documents necessary to verify insurance, co-pays and patient responsibility charges

Follows up with at-home patients post-appointment

Communicates patient updates with providers

Answers incoming phone calls and completes other general administrative duties

Accomplish other tasks as assigned

Skills required to succeed:

1+ years phone customer service

Ability to multitask while providing compassionate patient care

Professional phone etiquette

Computer savvy; Intermediate proficiency using MS Suite: Word, Teams, Outlook, and Excel

Ability to prioritize work load and have a strong sense of urgency when time sensitive situations arise

Must be self-motivated, punctual, dependable, and able to work/schedule appointments independently

Excellent attention to detail, strong organizational skills and ability to manage time effectively

Must have strong interpersonal skills and the ability to communicate effectively with a variety of people through both verbal and written communication lines

Must be trustworthy, honest, and have a positive and professional attitude

Compensation: $20.00-23.00 hourly – DOE

Location: 413 29th St NE Suite I, Puyallup, WA 98372

This position is classified as: Hourly, Non-Exempt; Full-Time employment

Hours: Typical hours are Monday through Friday some occasional weekend hours may be required; 8am-4:30pm PST

Benefits:

Associates working 20+hrs per week:

Medical/Dental/Orthodontic/Vison/RX - 80% towards employee monthly premiums covered, HSA matching, dependent coverage available at employee’s expense

Employer Sponsored Life, AD&D, and Disability Insurance

Voluntary Supplemental Insurance: Accident, Cancer, Critical Illness, STD, Life

Paid Time Off:

Vacation accrual up to 80hrs your first year of employment

Sick accrual per state law

8 paid Holidays for full-time employees

401(k) match on first 4%

Core Values that promote work-life harmony

No weekend or call

Work with amazing people who have created a culture where we recognize each other’s wins and don’t tolerate gossip or drama

Website:

*Do you want to grow personally and professionally by working with the best? We’d love to hear from you!

We are a drug-free workplace. All offers of employment are contingent upon a successful drug screen and criminal background check. EEO.

Full-time