Human Resource Office Manager

Job Description

At RIGHT ACCORD Private Duty Home Health Care, we pride ourselves on providing exceptional care and service to our clients and caregivers. As an Office / HR Manager, you'll play a pivotal role in maintaining the smooth operation of our growing agency, overseeing key functions such as recruitment, client acquisition, payroll, scheduling, and much more!

Why RIGHT ACCORD?

· Award-Winning Team: We've earned accolades for our exceptional service and care, and we're seeking a dedicated HR professional to join us in continuing our success.

· Supportive Environment: We foster a collaborative and growth-oriented culture where you can truly make a difference.

· Opportunity to Grow: With a strategic vision in place, there's plenty of room for you to expand your skill set and advance in your career.

Key Responsibilities:

· Oversee caregiver recruitment, hiring, orientation, and retention processes, ensuring we vet and retain top A caregivers.

· Assist with caregiver training initiatives and ensure caregivers are equipped with the knowledge and skills needed to provide exceptional care.

· Manage service inquiries and convert them into new client assessments.

· Ensure caregivers are meeting compliance with state licensing, accreditation standards, and industry laws.

· Help achieve high scores on client and caregiver satisfaction surveys by ensuring the caregiver team is delivering exceptional care and performance.

· Oversee Management of payroll, billing, and accounts receivable.

· Oversee scheduling and client file management, ensuring accurate and timely updates.

· Assist in completing KPIs, metrics, and other operational deliverables, supporting the CEO in making data-driven decisions.

· Responsible for assisting the CEO in keeping all staff manuals, systems, and processes implemented, up to date, and accurate.

· Collaborate with the CEO on marketing initiatives and client retention efforts.

What We're Looking For:

· Proven experience in HR and office management, ideally in healthcare or a service-oriented business.

· Strong organizational skills with the ability to handle multiple tasks simultaneously.

· Excellent communication and interpersonal skills, with the ability to resolve conflicts professionally and empathetically.

· Proficiency in payroll, billing systems, and scheduling software.

· Computer skills: Strong familiarity with office and HR management software.

· A passion for making a positive impact in the lives of seniors and caregivers.

· Experience in home care is a plus, particularly in caregiver vetting, training, and retention.

· Ability to assist with the tracking, reporting, and analysis of key performance indicators (KPIs) and other metrics, ensuring that the organization is on track to meet its strategic objectives.

Benefits:

· Competitive salary and benefits package.

· Opportunity to work with a dedicated, compassionate team.

· A chance to grow your career in a company that values hard work and service excellence.

Full-time