Call and Chat Counselor

Job Description

Compensation and Benefits

Full time, non-exempt

$15.00/hour, increasing to $22/hour upon completion of in-house training program

Shift differential applicable on 2nd and 3rd shift

Employer shared plan for Long Term Disability, Health, Dental, and Vision Insurance

Voluntary: Life Insurance, FSA Health, FSA Dependent Care, Accident coverage

Access to LMH Health Workplace Wellness

Short Term Disability, employer paid

401k with up to 5% match by employer

Professional development opportunities

Paid time off

EAP Program

Media stipend

Position Summary: The Call and Chat Counselor position is a full-time, non-exempt, 36-hour week average position. This position is expected to work some weekends and holidays. This position will report directly to the Crisis Call and/or Chat Center Coordinators. Call and Chat Counselors are employees of HeadQuarters Kansas and housed under the program, HeadQuarters Kansas Counseling Center (HQCC). HQCC is accredited by the International Council of Helplines.

Job Duties: Call and Chat Counselors are required to complete a paid in-house crisis counselor training program and a minimum of 60 paid hours of on-the-job practice. Call and Chat Counselors play an integral role in providing crisis and emotional support through call, chat, and text services. This training prepares individuals to answer the Suicide and Crisis Lifeline (988) for all Kansas communities and the local Douglas County crisis line.

Position Expectations

Understand and communicate persuasively the mission, vision, and values of HeadQuarters Kansas;

Able to represent HeadQuarters Kansas and themselves with integrity and professionalism at all times;

Reliable transportation;

Must be able to pass State and Federal criminal background checks.

Responsibilities include:

Answers the National Suicide Prevention Lifeline and local crisis lines using the philosophy of care and counseling skills included in HQCC’s Crisis Counselor Training;

Provides crisis intervention to consumers using reflective listening skills, de-escalation, assessment of risk (e.g. suicide, homicide, substance use, sexual violence, domestic violence, and abuse & neglect), safety planning, follow-up, care linkage, and referral to resources;

Assess consumers on the call or chat lines for imminent risk in accordance with the 988 Suicide & Crisis Lifeline Policy for Helping Callers at Imminent Risk of Suicide;

Completes documentation in a timely and quality manner, while monitoring the quality and completeness of documentation of peers and volunteer counselors (flags call logs for review by a supervisor);

Handles incoming contacts effectively to ensure timely speed of answer and target answer rate

Provide support and guidance to volunteers;

Participates in organizational events intended to promote connectedness within the organization and the broader community;

Required Education and Experience:

High school diploma or equivalent

18 years of age or older

Proficiency in English written and oral language skills

Excellent communication skills written, and verbal.

Preferred Education and Experience:

Completion of Applied Suicide Intervention Skills Training (ASIST)

Previous experience in conflict resolution

Diversity, Equity, Inclusion, and Belonging

It is HeadQuarters Kansas intention to create and foster a diverse and inclusive work environment. We are an equal opportunity employer. All applicants will receive employment consideration without discrimination toward race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with HeadQuarters. If you wish to request an ADA accommodation, please contact .

HEADQUARTERS KANSAS IS AN EEO / AA EMPLOYER

Full-time