Front Desk Receptionist

Job Description

Under the direction of the Office Manager, the Front desk coordinator/Medical receptionist will be a part of a team providing quality care and service to patients, physicians, staff, and visitors. We are looking to hire a Front desk coordinator/Medical Receptionist with excellent organizational and administrative skills. The ideal candidate would exhibit professionalism with excellent communication and interpersonal skills. Top candidates would work comfortably under pressure while multi-tasking in a fast-paced environment.

Status: Full Time/Non-ExemptSupervisory Responsibilities: None

Responsibilities:

Greet and attend to patient needs in person and over the phone.

Professionally assist doctors, staff, visitors, and patients.

Answer all phone calls in a professional and courteous manner.

Perform all clerical duties in relation to providing operational support to the office

Perform all duties within HIPAA regulations.

Maintain confidentiality of all doctor, staff, and patient information.

Schedule appointments between doctors and patients.

Liaise between insurance providers, patients, and physicians.

Assist with Community Education and or Marketing projects for the office

Provide direct Administrative assistance to the Practice Manager

Actively speak up and provide patient safety and patient experience recommendations

Adhere to company-wide policy and procedures.

Other duties will be assigned and required as office will grow with patient volume

Requirements:

1-3 years’ Experience at a healthcare facility in a Medical Receptionist or Front desk role preferred.

Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly preferred).

Meticulous attention to detail with the ability to multi-task.

Strong organizational, administrative, and planning skills.

Ability to use discretion while working with sensitive information.

Excellent documentation, communication, and IT skills.

Passionate about the Patient Experience

Associates degree preferred.,

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Full-time