Universal Banker II

Job Description

PURPOSE OF THE JOB

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position specializes in teller operations and opening deposit accounts.

MAIN DUTIES OF THE JOB

Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank’s policies and procedures

Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment

Assists with daily Vault duties, as needed, and may operate as back-up to the Head Teller

Process daily teller work thru “Branch Capture” ensuring debits and credits balance in accordance with established policies and guidelines

Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure

Engage in conversations with customers to build relationships, determine financial needs and make recommendations

Contribute to banking center success by achieving assigned branch and line of business referral goals

Maintains a working knowledge of products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various services

Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees

Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision

Use good judgment, remain aware of potential fraud, and be discreet with confidential information

Operate as a mentor for newly hired/promoted team members in support of our Home Bank values

Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment

Perform other duties as required or assigned by leadership

WHAT WILL YOU NEED TO SUCCEED

High School diploma or equivalent

1 year of general cash handling, sales & customer service experience

1 year of previous banking experience strongly encouraged

Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation

Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.

Strong knowledge of daily branch, vault, and ATM operations

Receive and maintain a NMLS certification

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT

Full-time