Support Executive

ECU/Desktop Engineer * Strong understanding and hands-on knowledge of windows desktop platform overall * Strong experience in building, maintaining and administering windows desktop.

* Proficient in optimizing performance of desktops and user experience * Strong in Group policies and configuring and simplifying them * Experienced in Microsoft Modern workspace management capabilities - levering Intune, Auto Pilot, desktop anlaytics etc.

* Strong skillset in scripting, powershell etc.

* Experienced in Break fix laptop/Desktop issues remotely.

* Provide Remote support coverage for in-scope locations for EUC issues * Proficient in automation through PowerShell/Azure CLI/VBScritp/Batch etc * Relevant Microsoft Certifications * Work on incidents, tasks and requests for the issues related to EUC * Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.

* Provide remote assistance with conferencing equipment's and related issues which can be remotely troubleshooted.

* Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.

* Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.

* Provide instructions and usage assistance to End Users with supported devices and software.

* Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.

* On-call support for high priority incidents.

Salary Range- $65,000-$70,000 a year #LI-SP3 #LI-VX1