Customer Service Agent - Colorado Springs

Job Description

Summary of Position

The Customer Service Representative is responsible for professionally answering calls and ensuring that customers receive accurate information politely and promptly. This position responds to requests, resolves customer issues, and forwards clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating computer records. This position requires excellent diction, grammar, voice quality, articulation, proficiency with computers and customer service skills.Essential Job Requirements

Responds to incoming calls from customers, staff, and other individuals

Provides friendly and helpful information to callers and other stakeholders

Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe

Is accountable for accurate and timely documentation of customer contact in the automated system

Ensures the confidentiality of all information contained in the State’s computer systems

Practices active listening skills to determine the nature of customer inquiries

Provides current information to the public

Regular and timely attendance

Other duties as assignedRequired Education

High School diploma or GEDRequired Experience

1-2 years contact center experience is preferred

Computer experience and typing proficiency required

YoungWilliams offers a benefit package for our full time, regular employees. Our benefit package includes medical, dental, vision, life insurance, and disability coverages. We also offer a 401k program with an employer match. Paid time off programs, along with paid holidays, are also available.

Full-time