ServiceNow Engineer (onsite)

13864 - ServiceNow Engineer (onsite) – Tallahassee, FL

Start Date: ASAP

Type: Temporary Project

Estimated Duration: 12+ months with possible extensions

Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client

Required:

• Availability to work 100% of the time at the Client’s site in Tallahassee, FL (required);

• Experience with configuring, designing, and developing in the ServiceNow Platform (3+ years);

• Experience with data extractions and conversions;

• Experience with State and Federal laws applicable to the implementation of an information technology solution;

• Experience in development with JavaScript, HTML, XML, Json, and SQL;

• Experience integrating with Microsoft;

• Experience integrating with a third-party system;

• Experience using Discovery to populate the CMDB and implementing Service Mapping for business service visualization;

• Experience with CSM;

• Project Management experience;

• Experience with State procurement and contract monitoring requirements;

• Experience with industry and State information technology requirements;

• Experience with State procurement and contract monitoring requirements;

• ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD).

Preferred:

• Experience with configuring, designing, and developing in the ServiceNow Platform (5+ years);

• Experience in Performance Tuning;

• Experience in Data Security;

• Experience with configuring custom email templates;

• Experience with implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanisms;

• ServiceNow certifications: Certified Implementation Specialist - IT Service Management (CIS-ITSM), Certified Implementation Specialist - Customer Service Management (CIS-CSM).

Responsibilities:

• Configuring, integrating and implementing ServiceNow activities

• Developing ServiceNow workflows and flows

• Implementing and configuring the Service Level Management platform from ServiceNow

• Configuring dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent

• Performing ServiceNow CSM upgrades, including module configuration, integration testing, and customizations

• Participating in defect management and triage functions, working cross-functionally to resolve issues

• Maintaining detailed documentation of application design and code generation techniques

Why apply?

• Gain experience in the company where employees represent a true diversity of backgrounds and talents and are the agency’s most valuable assets;

• Enjoy an enriching professional and supportive work environment with generous benefits;

• Receive access to great educational resources on financial security and benefit from investing in your own financial state with every hour of your work with this Client;

• Work with a great team of professionals in a friendly and relaxed work atmosphere;

• Benefit from multiple project extensions;

• Receive support and advice from Vitaver consultants who are already working at our Client’s site;

• Get extra cash by participating in the Vitaver Successful Completion Bonus Program;

• Always get paid in full and on time.