Medical Front Desk Assistant

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team at Northeastern Eye Institute located in Scranton, PA! The Patient Care Associate is responsible for greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

Greeting patients professionally, both in person and on the phone

Quickly answering or properly referring questions and issues

Optimizing provider schedules and patient satisfaction with efficient scheduling

Notifying providers of patient arrivals

Comforting patients by anticipating anxieties and effectively answering questions

Ensuring availability of treatment information by retrieving and updating patient records

Verifying financial records and collecting patient charges while filing and expediting third-party claims

Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Cross-training in the clinic and shift rotation help are required as needed.

Must have a flexible schedule.

Assisting patients at the Kiosk as needed.

Comfortable with rotating in different clinic departments throughout the day.

Qualifications

What You Will Bring:

High School diploma or GED equivalent is required

Detail-oriented and ability to multitask

Exceptional customer service skills.

Ability to perform in a fast-paced environment.

Exceptional communication skills, both oral and written.

Knowledge of MS Office.

Knowledge of electronic medical records software is a plus.

Experience in healthcare is preferred but not required. We are willing to train the right candidate.

Bi-lingual English/Spanish a plus

What we offer:

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Regular Full-Time