Front Desk Agent - PM Shift

Job Description

Front Desk Agent - PM Shift (Candidates applying for this position are also encouraged to apply for the Front Desk Agent - AM Shift)

SALARY: $22.95 to $23.20, Full-Time, Non-Exempt, Overtime Eligible

BENEFITS

Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program

Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment

Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)

Paytient Healthcare Spending

401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)

Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)

Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan

Free Employee Assistance Program (EAP)

Travel Assistance Program

OTHER BENEFITS

Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)

Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)

50% subsidy for public transportation expenses

Referral program of $250 per successfully referred new hire

Complimentary cafeteria meals

Monthly employee appreciation events

Employee Exercise Room

Community Service Events

WHY THE RENAISSANCE SEATTLE HOTEL?

Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “why” in you. If you’ve got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you’re passionate about your neighborhood, always looking to explore places one wouldn’t find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn’t just a place to spend the night, it's a place with style just as unique and adventurous as yours. We’re not just looking for anyone… We’re looking for YOU!

Where do you want your career to go? It’s up to you. A lifer in your discipline – great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Supervisor, Front Office Manager, Director of Rooms, or more? We’ll support you all the way.

ABOUT OUR MANAGEMENT COMPANY

The R.C. Hedreen Company is Seattle’s pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.

Ownership is also the management company – No red tape

The company values longevity – half of our team has been with us 5+ years

ABOUT OUR HOTEL

4th largest hotel in Seattle

Stable operation – hotel has never been sold

Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year

Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return.

Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton

JOB SUMMARY

We are seeking a Renaissance Front Office Agent to work the A.M. shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following:

Cultivate and Maintain Guest Relations

Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out

Engage guests in conversation regarding their stay, property services, and area attractions/offerings

Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible

Address guests' service needs and special requests in a professional, positive, and timely manner

Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed

Collaborate with and contact appropriate individual or department to deliver and exceed our guests’ needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue

Manage and secure bank

Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits

Receive and record wake-up call requests and deliver to appropriate department

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

QUALIFICATIONS

High school diploma or GED

1 year experience in the guest services, front desk, or related field

Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems

Proficient computer skills

Ability to de-escalate dynamic situations

Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment

OTHER INFORMATION

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including background check

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires.

Full-time