Medical Receptionist

Job Description

Position: Medical Receptionist

Location: Ferndale, MI

Create Unforgettable First Impressions at EPIC Health

At EPIC Health, we believe every patient interaction starts with you. As a Medical Receptionist, you’ll be the welcoming face that sets the tone for an exceptional healthcare experience. Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. If you’re organized, tech-savvy, and committed to delivering unmatched service, we’d love to have you on our team.

What You’ll Do

Patient Experience

Greet patients warmly, creating a sense of value and community.

Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.

Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.

Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.

Front Desk Operations

Perform all opening and closing tasks for the front desk and lobby, including: Printing patient demographics and schedules.

Filing necessary paperwork.

Maintaining a clean and organized lobby area.

Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

Collaboration and Teamwork

Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.

Foster an atmosphere of teamwork, contributing to the overall success of the office.

What You Bring

Qualifications

Experience: At least 1 year in a customer service role. Preferred previous experience in a medical office setting

Focus: A patient-centered approach, ensuring every guest feels welcome and valued.

Skills:

Strong verbal communication abilities.

Proficiency with computers and technology or the ability to quickly learn.

Exceptional organizational and multitasking skills.

Additional Information

May be required to travel to any of our current locations as needed.

Why Join EPIC Health?

At EPIC Health, we empower our team to deliver exceptional care and service in a supportive, mission-driven environment.

What We Offer

Competitive Pay – Your expertise matters, and we reward it.

Comprehensive Benefits – Health, vision, dental, disability, and life insurance.

401(k) Retirement Plan – Invest in your future.

Paid Time Off and Holiday Pay – Balance your career and personal life.

Professional Development – Expand your skills with ongoing training.

Supportive Work Environment – Join a team that’s committed to your success and well-being.

Ready to Make an Impact?

If you’re passionate about delivering excellent service and creating memorable patient experiences, we’d love to meet you.

Visit to learn more.

* Background checks are required for this role.

Full-time