Online Chat Representative

Position Overview

We’re looking for a friendly, tech-savvy, and responsive Online Chat Representative to engage with current and prospective camp families via our website's live chat system. As the first point of contact, you will play a key role in answering questions, guiding registrations, and providing an outstanding virtual guest experience.

Key Responsibilities

Promptly respond to inquiries through the website’s live chat platform

Provide accurate information about programs, availability, schedules, policies, and registration

Assist users with navigating the camp’s website and registration portal

Escalate complex inquiries to appropriate staff (e.g. registration team, program director)

Record common questions and feedback to help improve FAQs and online support

Deliver professional, warm, and faith-affirming communication consistent with Camp Albemarle's values

Qualifications

Previous experience in customer service, hospitality, or online support preferred

Excellent written communication skills

Familiarity with live chat platforms (e.g. Tidio, Zendesk, or Intercom)

Comfortable learning camp-specific systems and tools

Friendly, empathetic, and able to communicate with families from diverse backgrounds

Full Time