Senior CX Consultant (Air)

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day?

We have a vacancy for a Senior CX Consultant who will be responsible for the execution of air operations and customer service activities with the purpose of delivering a consistent, seamless customer experience, and handle all aspects of import and export file management.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Acceptance and tracking of cargo pre-alerts, including data quality checks and communication with overseas office

Arrange and monitor airline/customer cargo collections and deliveries

Handle and process air freight documentation e.g. licences, packing lists, commercial invoices

Prepare and issue AWB’s in accordance with local practice and policies

Familiar with customs clearance activities

Timely and accurate job costing and file closing in accordance with company guidelines

Timely and accurate customer Invoicing

Operational finance activities, including vendor invoice reconciliation and inter-company billing

Create and maintain customer specific reports and trackers ensuring compliance to agreed KPI’s

Customer enquiries and query resolution

Service delivery execution

Develop and maintain customer and supplier relationships

Ensure Company guidelines and operating procedures are followed at all times

Ensure compliance to aviation and AEO security

WHO WE ARE LOOKING FOR

We are seeking a candidate who has strong proficiency in the following skills:

Strong skillset in all airfreight-related processes in imports and exports which includes full knowledge of Incoterms, international rules and regulations

Microsoft Office

Working knowledge of freight management systems CW1 and Kewill in order to produce MAWB, HAWB and airfreight documentation

Working knowledge of Customs systems in order to execute export customs clearances

Dangerous goods by air

Aviation security

Good communication skills – verbal and written

Strong team player

Ability to work under pressure to deadlines / unsupervised

#LI-JP1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

R145128