Director of Talent

Scope of Position:

As our Director of Talent, you will be a vital part of the leadership team—responsible for

managing and enhancing the recruitment, onboarding, and talent development processes

for our restaurant. This is an exciting opportunity to shape the future of our workforce,

attract top talent, and create a positive and engaging work environment where team

members thrive.

Reporting Relationship:

This position directly reports to the Franchised Owner / Operator of Chick-fil-A Ruston, Mr.

Jeremy Telford. The position also secondarily reports to the Senior Director of Operations,

Mr. Doug Gibbons, and the Director of Operations, Mr. Bailey Terral.

Key Responsibilities:

Talent Acquisition & Recruitment:

• Lead the recruitment and hiring processes for all restaurant roles, ensuring that

candidates align with Chick-fil-A Ruston’s values and culture.

• Partner with the team of directors to identify staffing needs, create recruitment

strategies, and determine the best methods to attract qualified candidates.

• Screen candidates, conduct thorough background and reference checks, conduct

initial phone interviews, conduct multiple in-person interviews, evaluate candidate

qualifications, and provide recommendations to ensure hiring decisions meet

operational and cultural expectations.

• Work to remain proactive and prepared for new channels of growth within talent

discovery and acquisition.

Onboarding & Employee Development:

• Oversee the onboarding process for new hires, ensuring they are well-equipped to

succeed from day one with training, orientation, and integration into the team.

• Partner with leadership to track employee progress, identify areas for improvement,

and offer coaching to help team members reach their career goals.

• Actively engage team members and leaders on their development in the business

through continual coaching.

• Assisting in holding the entirety of the team accountable for constant, steady growth

in their personal development and professionalism.

• Ensure new hires are supported throughout their onboarding experience and feel

welcomed into the Chick-fil-A family.

• Create engagement within the team through team outings and employee

recognition, as well as by creating and providing service opportunities for team

members to serve their community.

• Partner with the Training Director to conduct quarterly team member assessments

to ensure a focus on, and to continually improve, employee and organizational

culture.

Operations & Strategic Leadership:

• Collaborate closely with the restaurant’s leadership team to ensure that staffing

levels are aligned with operational needs, and step in to help with operations when

needed.

• Lead team members and team leaders on daily shifts by coaching to better

performance, celebrating successes, and taking disciplinary action when needed.

• Analyze staffing trends and work with the team to develop strategies that enhance

operational efficiency and reduce turnover.

• Align talent development strategies with the broader goals of the restaurant to foster

long-term growth, high performance, and a positive team culture.

• Consult on all hiring and disciplinary action, including notice of accountability,

suspension, and termination of employees.

• Ensure proper documentation is preserved in employee files for onboarding and

reviews, as well as for audits, accountability, and disciplinary action.

• Conduct semi-annual internal audits to ensure compliance with all state and

federal records.

The Ideal Candidate for this Position:

• Has a passion for recruiting, identifying, hiring, and developing talent.

• Has a professional background in recruiting, identifying, hiring, and developing

talent.

• Is committed to delivering excellent service and fostering a positive work

environment.

• Possesses strong interpersonal and communication skills, with the ability to engage

and inspire others.

• Demonstrates a strong understanding of current, and future, restaurant operational

needs and has the ability to work closely with leadership to meet staffing goals

across all dayparts.

• Is adaptable, open to learning, and willing to support various aspects of talent

management within the restaurant.

• Is capable of receiving, and positively responding to, feedback from their Chick-fil-A

Franchised Operator and / or Senior Level Leaders.

Perks of working at Chick-fil-A:

• Flexible Hours: We will work with you to arrange a schedule that accommodates

your commitments to family, friends, school, or sports. However, there are

requirements of this position which require operational and weekend commitment.

• Closed Sundays: Enjoy a guaranteed day off to spend with family and friends, as all

Chick-fil-A restaurants are closed on Sundays.

• Work Under the Leadership of a Franchised Chick-fil-A Operator: Receive

mentorship from the Operator's leadership team, an extension of his vision and

guidance. Our team of directors and leaders will invest in your growth, teaching

valuable business skills that will set you up for success in the future.

• An Opportunity for College Scholarships: We believe everyone deserves an

education and offer Scholarships through the Chick-fil-A Inc. Scholarship Program

to eligible employees who qualify.

• Competitive Pay: Enjoy a competitive paycheck while working in a nurturing

environment that fosters valuable business and interpersonal skills. An hourly rate

of pay will be determined upon review and discussion of the right candidate’s

relevant work experience. This will be a direct conversation with, and decision by,

the Franchised Chick-fil-A Ruston Operator.

• A Friendly Place to Work: At Chick-fil-A Ruston, we view our team members as

more than just employees. We truly care about each of our employees and how they

are doing and developing as workers and as people.

• Opportunity for Advancement: There are many opportunities for growth and

development within our Chick-fil-A organization. All advancements are based on

merit—simply put, our strongest leaders separate themselves from others with their

passion, commitment, strong work ethic, problem solving skills, and commitment

to fellow team members and our Chick-fil-A Ruston guests.

• Health Insurance / 401(k) Participation

At Chick-fil-A Ruston, being our Director of Talent is more than just a job; it's an

opportunity for personal and professional growth. This role finds, interviews,

evaluates, hires, and onboards the “best of the best” to properly and professionally

staff our restaurant.

Requirements for this Position:

• Completed BS or BA degree in Business, Marketing, or Human Resources, or have at

least one year of equivalent work experience in Human Resources.

• Professional examples of successfully leading and managing others.

• Proficient computer skills, including proficient functionality of Word, Excel,

PowerPoint, Google Docs, ChatGPT, AI, and other internal, proprietary programs

unique to Chick-fil-A Ruston and Chick-fil-A Inc.

• Must be able to demonstrate effective communication, and must possess strong

interpersonal, organizational, and teamwork skills.

• Must possess extreme attention to detail and professionalism.

• Must be able to support and help cultivate the vision and values of Chick-fil-A

Ruston and its Franchised Operator.

• Must be willing to support other directors within their areas of the business,

including availability to help meet any overall business need, such as working within

Restaurant Operations when needed.

• Must be able to maintain a minimum of 15 hours of scheduled hours in Restaurant

Operations per week and must be present for 90% of team member events.

• Must be able to successfully execute multiple, simultaneous projects.

• Must be able to successfully conduct informative and productive recruiting events

at schools and universities.

Successful Results of this Position:

• The restaurant will always be fully staffed, have a high retention of its team

members, and have low employee turnover.

• The team members of Chick-fil-A Ruston will have a high overall satisfaction in their

jobs and will understand the meaning and purpose behind what they do.

• This role will achieve 100% compliance with Human Resources records and

documentation.

• There will be incredible bench depth for each role within the restaurant. All of our

team members will have a crystal-clear view of what roles are available for them to

ascend into and how they can reach their goals.

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently

owned and operated by a local franchised Operator. If you choose to apply for this position,

you understand and acknowledge that your application and any information included with

it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your

employment application and will not be involved in any decisions regarding whether to hire

you. If you are hired for this position, you also understand and acknowledge that the

Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the

Operator is solely responsible for all decisions related to your employment, including

hiring, firing, discipline, compensation, scheduling and supervision.

Email Resume to:

Please include “Director of Talent” in the subject line of your email.

This job posting is scheduled to close on Saturday, May 10, 2025, at 10:00 PM.

About the Company:

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his

brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf

House®). Through the years, that restaurant prospered and led Cathy to further the success

of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in

Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales

and is the largest quick-service chicken restaurant chain in the United States based on

annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.