Nat Compliance Administration Officer

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

National Compliance Administration Officer

Worcester based with a balance of home and office working

£24,831 - £26,138 per year

35 hours per week – Monday to Friday, 9:00am – 17:00pm

We have a position available for a National Compliance Administration Officer to join our Gas Compliance team, which consists of 11 members of staff who are based both in Worcester and regionally. You will be responsible for providing efficient and comprehensive support and administrative services to the team. A full training programme will be offered with development opportunities available to grow as a professional within Sanctuary.

The role of National Compliance Administration Officer will include:

Ensuring gas certificates are checked and are compliant in order to keep our customers safe

Checking salient points on a certificate and processing on our SAP system, contacting customers directly

Updating and maintaining databases when services have been completed

Supporting the regional teams by ensuring accurate and timely information is collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded

Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors

Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints

Assisting with the arranging of meetings including information preparation, minute taking and follow up administration and ensuring an effective record keeping

Skills and experiences:

Some experience of producing and analysing quality statistical information

Recent experience of undertaking a similar role

Good organisational and planning skills

Proven experience of working to deadlines and prioritising workloads

Strong communication, interpersonal and customer care skills

Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

£24,831 per annum (rising to £26,138 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 13 May 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you –

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.