Associate Professional, Marketing

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at

The Content Writer PSS, Marketing is involved in creation of articles, revising and maintaining quality and accuracy of existing documents.

Major Responsibility:

Writing and maintaining quality of available materials

Creating KB articles, training materials, and updates across all Xvantage™ pillars while maintaining consistency and high quality.

Developing content ideas and topics for help articles aligned with the main topic tree.

Ensuring all content is accurate, engaging, and relevant.

Maintaining and updating existing articles with necessary revisions.

Regularly updating content based on release notes.

Collaborating with other creators, and teams on joint projects.

Publishing and managing content across designated platforms and tools

Work with partner-facing organizations (e.g Product team, technical support, Customer services, Digi Ops Leads) to collect feedback and incorporate it into documentation

Enrich the existing documentation with screenshots and additional visuals to fit future content requirements

Creation of content in different formats

Adapting content for different platforms and audience

Decision Making Authority Level

Related to the established working process, following the working procedures

Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.

Job Qualifications and Educational Requirement

Requires broad theoretical knowledge typically acquired from advanced education.

Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

University degree in Information Systems, Computer Science or similar background

Advanced Skills in MS Office (e.g. Excel, Access, Outlook)

Excellent English verbal and written

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

#LI-Hybrid

R-108823