Service Advisor

Our Goal at Loveland Buick GMC is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

Pay based on experience

Medical & Denta, Vison and Lifel Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

RESPONSIBILITIES:

Perform work specified on the repair order with efficiency and in accordance with dealership policies

Test components and systems, using diagnostic tools and special service equipment; test drive vehicles

Diagnose, maintain, and repair vehicle automotive systems

Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Complete online multi-point inspection report

Execute repairs under warranty to manufacturer specifications

REQUIREMENTS:

Are a fast learner

Have excellent written and verbal communication skills

Have excellent customer service skills

Are a team player

Are computer literate

Have a valid driver’s license

RESPONSIBILITIES:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend needed maintenance based on the age, mileage, and history of the vehicle

Prepare a complete and accurate estimate of the cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and updating customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

REQUIREMENTS:

Proven record of achieving exceptional Customer Satisfaction

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

Above average energy level

A desire for a long term career with a growing organization

Personal and professional integrity

ADP computer experience a plus

Laramie Range Ford is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.