QuickLane Advisor

The Quick Lane Service Advisor is responsible for the daily operations of the Quick Lane. They assist customers with requests for repairs and for maintenance service.

ESSENTIAL DUTIES:

Manage the daily operations of the Quick Lane

Supervise work of all lube technicians

Greets all customers promptly; provides timely professional service

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns

Establish job assignments with related functions for each employee

Communicates with customer about status of work

Coordinates activities to ensure repair work is fixed right the first time and completed on time

Use quality control procedures designed to monitor quality of work and take corrective action where standards are not met

Meets or exceeds goals for add-on sales

Delivers the right car in perfect condition, every time

Identifies repeat customers and treats them accordingly

Documents repair order changes

Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy

Initiates housekeeping and safety procedures that result in a safe and attractive shop and reception area

Takes credit card payments from customers

QUALIFICATIONS:

Some automotive/vocational training preferred

Experience in an automotive service environment preferred

Ability to read and comprehend instructions and information

Ability to operate a motor vehicle

Valid in-state driver’s license and a good driving record

Ability to use a computer

Strong ability to communicate both verbally and in writing

Professional personal appearance

Work well in a team environment

Willing to submit to a pre-employment background check & drug screen

TRAINING:

The dealership will provide a mentor to assist with on the job training for this position.