Front Desk Sales Associate

(HIRING FOR THREE LOCATIONS: CARMEL, NORA, INDIANAPOLIS)

European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry. We promote a professional and positive culture with an uncapped earning potential as one of the highest paying wax centers in the nation.

What we offer:

$15/Hour

Bonus opportunity every paycheck

Contest bonus

Paid Time Off

401K

Advancement opportunities

Flexible schedule

Major holidays off (center closed)

Work life balance: 10+ days additional center closure annually

FREE waxing

40% discount on products

Team events

The Scoop: The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.

Must have: experience in sales, customer service, & retail.

Must Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend and week nights are required. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 9:30 AM to 6 PM.

Education and Experience

High school diploma required.

1-3 years experience in sales, customer service & retail.

A Day in the Life of a Front Desk Associate

Sells wax passes to guests by educating guests on the benefits of a wax pass

Assists in sale of EWC products to guests by educating guests on the benefits of products

Must be goal-oriented and comfortable with set sales goals

Books guests’ reservations accurately and efficiently while providing an excellent guest experience

Creates new guest profiles by acquiring guests’ contact information and explaining center policies

Handles confidential information, including guest contact information, with a high degree of integrity

Answers guests’ questions and provides necessary resources for the guest to find answers in the future

Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution

Notifies center manager of any questions or concerns presented by guest or the team

Ensures desk area and equipment are clean and in good working order at end of shift

What Sets You Apart

Sales experience

Ability to be friendly and engaging on the phone with guests

Ability to focus on phone calls in a fast-paced environment

Ability to handle escalated calls with confidence and professionalism

Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.

Ability to prioritize work effectively

Strong verbal communication skills

Ability to receive constructive feedback from team and management

Must be able to work well with the team

Must be dependable and reliable

Must have flexibility to meet shift requirements

Must be a team player and pick up shifts, if needed