AV Technician

Job Description

BCforward is currently seeking a highly motivated Video Conferencing Technician opportunity in Plano, TX!

Position Title: Video Conferencing Technician

Location: Plano, TX

Anticipated Start Date: 05/05

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract + Renewable

Job Type: [FULL TIME (>=40 HRS WEEKLY) [CONTRACT], [ONSITE]

Pay Range: $35 - $37/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description

• Provide Level 1 technical support to customer end users.

• Support customer end users with user training for self-scheduling conferences.

• Assist customers in scheduling and launching video conference calls.

• Open incident tickets for incidents and maintain the customer incident management and CMDB systems.

• Provide onsite support for video Move, Add, Change, Delete (MACD) requests. This includes installing and removing video equipment as requested.

• Report and provide updates on problems with standard Poly video conferencing products to HP support.

• Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals.

• Update and maintain customer video environment-documentation and process documentation.

• Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment.

• Validate end-to-end service functionality upon completion of installation activities.

• De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies.

Qualifications

• Associate degree or equivalent experience preferred but not required.

• 2+ years of video conferencing background supporting audio-visual (AV) systems, including experience with Poly products and/or 3rd party video conferencing devices (Neat, Yealink, Logitech, Cisco).

• 1 year of working knowledge of video protocols (H.320, H.323) and SIP protocols.

• Experience supporting Teams conferencing preferred.

• Experience with installing and troubleshooting Poly video conferencing devices or other video conferencing devices such as Neat, Yealink, Logitech, Cisco.

• Experience with Trouble Ticket and Incident Management software systems preferred.

• Experience with troubleshooting and incident diagnosis of computer and/or networking systems a plus.

• Must be highly organized, detail-oriented, self-motivated and able to work with little supervision.

• 2 years of working experience providing customer service in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.

• Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Poly ProductsCompany Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.