Operations Service Manager (DSS)

How you'll help us Keep Climbing (overview & key responsibilities)

The OSM (DSS) will be responsible for overseeing daily duties of above wing and below wing teams. Has to be experienced in Delta’s operations at DSS Airport, has to be familiar with the various activities on the ramp, at the check-in, ticketing, gate, baggage service, baggage sorting area, OPS, catering, cargo and security, as needed.

Responsible for providing maximum support to the vendor teams in the daily operations, actively participating in the daily flight preparations work, while providing leadership and mentoring to the members of the various handling agent teams. Constant coaching of the vendor teams, keeping them on the highest level through conducting brush-up trainings regularly, enforcing rules and ensuring compliance at DSS station. Keep safety at top priority.

Strong communication and leadership skills are needed, as well as an ad-hoc problem solving ability. Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. Monitoring and analyzing KPI scores on a regular basis. Constantly trying to find ways to improve station’s performance through vigilant observations and corrective actions. Develops strategic and tactical plans to support improvement of service level.

Serves as a liaison and maintains strong relationship with airport authorities, airport vendors, regulatory agencies and Delta departments. Supports the station manager in the various administrative duties including finance, such as handling incoming invoices on a timely manner. Handling LTA duties, station inventories and manages on-time supply ordering.

Continued training and development in building leadership capabilities is expected.

What you need to succeed (minimum qualifications)

+ Must possess current work authorization to work and reside in country at the time of application.

+ Demonstrates expertise in airport operations and customer service, prior experience in ACS is required.

+ Knowledge of Delta systems is necessary and must be proficient in MS office applications

+ Working knowledge of Delta policies and procedures, possesses strong customer service skills

+ Must have schedule flexibility with varying shifts, extended hours and potential "on call" requirements.

+ Should exhibit strong organizational skills and the ability to delegate responsibility.

+ Must be able to work in fast-paced environment while balancing priorities and time constraints.

+ Ability to manage conflict and problem solve effectively to support reliable operations.

+ Must be performing satisfactorily in current position within or outside of Delta.

+ Must speak, write and read French and English.

What will give you a competitive edge (preferred qualifications)

+ Should exhibit strong organizational skills and the ability to delegate responsibility.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here