HelpDesk Support

Who We Are

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

Who You Are

We have an immediate (on-site) Help Desk Support position in the Knoxville metro area. As a member of our team in this role, you’ll deliver Tier I technical support to end users by diagnosing issues and guiding them through step-by-step solutions. Availability to support a 24/7/365 service desk is required."

What You Bring

High school diploma or equivalent.

0–2 years of relevant experience in a technical support or customer service role.

Ability to troubleshoot technical issues related to equipment, software, hardware, and network malfunctions, following established operating procedures.

Capable of diagnosing, resolving, or escalating technical issues as needed in accordance with support guidelines.

Deliver exceptional customer service by communicating technical solutions clearly, managing issues with empathy and professionalism, and maintaining a positive, solution-focused approach.

Preferred Education, Skills, and Experience:

Proficient in Microsoft Office Suite.

Strong multitasking abilities in a fast-paced environment.

Familiarity with IT infrastructure and hardware components.

Excellent verbal and written communication skills.

Clearance:Must be able to obtain favorable Public Trust clearance which includes an extensive government background investigation into the following areas:

Criminal history

Financial status

Known associates

Work history

Medical release

What We Offer

ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:

Employee Assistance Program

401K

Medical/Dental/Vision Insurance

Life/Short-Term Disability/Critical Illness/Accident Insurance

15 PTO Days

11 Federal Holidays

Up to $5K towards continuing education and/or professional development with unlimited web-based training

Pet Benefit Programs

Applylogic is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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