Helpdesk Support Technician

Job Description

Description:

The primary duty for this position is to provide technical support for workstation users across all aspects of the company. Other duties include but are not limited to: Installation of equipment under a wide variety of conditions. Travel between multiple locations to help troubleshoot any system issues and field questions from multiple McMenamin locations. The workstation technician will also be required to be accessible by cell phone. Each McMenamin employee is expected to perform their job in a safe manner and report any safety concerns to their manager in a timely manner. The Workstation Technician will be expected to keep current on McMenamin events and technical information as it applies to their job duties. Other duties as assigned by management.

Skills:

Windows, O365, printer support, pos system, Restaurant experience

Top Skills Details:

Windows,O365,printer support

Additional Skills & Qualifications:

Principal Duties and Responsibilities

Provides primary technical support for all computer hardware and software. This requires a familiarity and comfort with a broad range of Operating Systems but primarily Windows.

Provide excellent customer service for end users across the organization

Responsible for the installation, cabling, and repairs of all workstation and network equipment. Requires basic troubleshooting abilities.

Responsible for setting up new user and e-mail accounts

Responsible for general computer department/areas clean up.

Responsible for running miscellaneous computer department errands.

Work directly with all levels of Mcmenamin staff to solve and troubleshoot problems involving daily workstation use.

Must be willing to participate in on call rotation, including nights and weekends.

Requirements of the job

Entry level technical knowledge and problem solving abilities

Microsoft Certification or equivalent experience required

Must possess a strong ability to learn, retain and troubleshoot a variety of operating systems

hardware configurations

Strong organizational skills required

Excellent communication and interpersonal skills and ability to effectively interact with all levels within

the company

A degree in computer science or a related field preferred

Experience with third party providers including accounting, payroll, HR and point of sale preferred

Essential Functions of the job

Safely practice heavy lifting with the help of another person if necessary

Ability to see small machine parts and see fine color values

Must be able to work long hours at a computer workstation

Communicate clearly in a positive and professional manner

Ability to travel between multiple locations

Ability to climb stairs

Some repetitive movements such as bending, pushing, pulling, twisting and stooping

Fine hand manipulation and repetitive use of hands, including typing and writing

Extensive work on

Additional Information

• 1 week a month they will 8 AM- 4 PM (Onsite)

• 2 weeks a month they will be 9 AM – 5PM (Onsite)

• 1 week is 2 PM- 10PM (remote)

• Also, they will have to work 2 weekends a month, but they will get Monday and Tuesday off of those weeks.