Desktop Support Technician

Job Description

Diagnosing and resolving technical issues with hardware or software systems

Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues

Determining the need for and subsequently providing system reconfiguration

Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements

Documenting technical support procedures and maintaining customer records

Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems

Completing thorough installations on the client environment by taking backups of data, upgrading systems as needed and installing new software or hardware solutions

Full-time