DESK CLERK QI

Job Description

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Front Desk/ Night Auditor Position Overview

We are seeking a dedicated Front Desk Agent Night Auditor to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.

The LumberJack Lodge is a division of Forward Corporation, a fifth-generation family-owned business located in Standish, MI. Our award-winning LumberJack Lodge in West Branch delivers terrific value to travelers looking to relax and focus on the people and experiences they seek. Our conveniently located hotel is just off I-75 and includes an on-site restaurant, indoor pool and hot tub, and a gift shop facilities.

Duties

- Greet and welcome guests in a friendly and professional manner

- Check guests in and out efficiently

- Handle guest inquiries and provide accurate information about the hotel facilities and services

- Assist guests with reservations and requests

- Manage phone calls and reservations effectively

- Process payments and maintain guest accounts

- Perform night audit duties as required

Requirements

- Previous experience in a hotel or hospitality setting is preferred

- Strong guest service skills with a focus on exceeding customer expectations

- Knowledge of front desk operations and procedures

- Excellent phone etiquette and communication skills

- Ability to work flexible hours, including evenings, weekends, and holidays

- Hospitality or Hotel Management background is advantageous

Full-time