Data Entry Technician

Job Description

Job Title: Data Entry Technician

Company: Finney's Institutional Pharmacy

Location: Indianapolis, IN

Job Type: Full-time

Job Description:

Finney's Institutional Pharmacy is seeking a motivated and customer-oriented individual to join our team as a Data Entry Technician. As a vital part of our data entry team, you will be responsible for ensuring prompt and professional entering of orders accurately and efficiently in order to correctly provide medications to our customers. Additionally, you will maintain a positive and pleasant demeanor with all customers and colleagues while accurately entering customer requests and processing refill requests.

Responsibilities:

Input customer and prescription data into the computer system

Ensure accuracy: right patient, right facility, right payor, right physician, right drug, right strength, right quantity, right SIG

Ensure prompt service by assisting customers via phone

Work directly with customer facilities to enter accurate information

Respond to customer requests in a timely manner

Work to meet daily SLA

Work with order entry team to ensure new and refill orders entered before cut-off time

Escalate any issues to Data Entry Lead or Pharmacist

Participate in required training

Attend all necessary training sessions

Review and follow all applicable policies and procedures

Provide Back-Up Customer Service Functions

Participate in required Customer Service training sessions

Utilize Lean Concepts to improve processes

Document issues and suggestions using CPAS and Rapid Improvements

Follow documented procedures to ensure consistency

Troubleshoot any order issues as needed

Other duties as assigned

Qualifications:

Active pharmacy technician license from the Ohio State Board of Pharmacy preferred.

Previous data entry experience.

Working Conditions:

Normal working hours: Monday through Friday, 9:00 AM to 5:30 PM, with additional time as required based on daily workloads.

Saturday shifts may be required to support customers.

Participation in the on-call rotation is voluntary, with incentive pay provided.

Data entry team members must work well together as a team.

Physical Requirements:

Sitting and working at a computer for up to 8 hours a day, minus scheduled breaks.

Operating a desktop keyboard and mouse.

Using a desk phone with either handset or wireless headset.

Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner.

WE PROUDLY OFFER:

(Primarily) Monday - Friday Day Shift

Closed for 6 Paid Holidays

14 Days of PTO in the first year

Multiple Healthcare Plans (including one at no-employee cost)

Dental and Vision Coverage

Free Life Insurance

Supplemental Insurance Plans

401(k) Retirement Plan with a generous company match

Simple IRA

Medical and Dependent Care Flex Spending Accounts

$150 Initial Scrub Allowance, $50/year Continued Allowance

EEOC Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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