Customer Service Professional

Job Description

Customer Service Professional

$ 19.47/hr.

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage - a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.

Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services

Solve Problems: Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happy

Stay Connected: Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills

Own the Process: Navigate billing systems, process transactions, and complete service orders like a boss

Build Relationships: Collaborate across teams and make sure every customer feels confident and valued

What You'll Bring

Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers

A tech-savvy problem solver who's passionate about helping others

Stellar communication skills and the ability to explain things in a clear, friendly way

Attention to detail

Resiliency, dependability, and a commitment to continuous learning

High school diploma or GED required; an associate's degree is a plus!

Your Schedule

Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm.

Your Location

In-person: Twin Valley, MN

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions

Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family

Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success

Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth

Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals

Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

EOE/Disabilities/Vets

Full-time