Employee Relationship Specialist-Night Shift

Job Description

Employee Relationships Specialist-Night Shift

Job Description:

The Employee Relationships Specialist at Commonwealth Cooperage plays a key role in promoting a positive workplace by addressing employee and supervisor inquiries. This position involves navigating complex requests and providing tailored solutions to ensure employees receive timely support.

By assessing employee and departmental needs, the specialist connects cases to relevant support and delivers insightful reports on employee relations, alongside actionable recommendations to enhance engagement and retention.

We seek a candidate with experience in customer relationship applications who is passionate about making a meaningful impact. Join us in fostering a thriving workplace where every employee feels valued!

Compensation: $23-$24 hourly to start, not including shift differential, and quarterly bonuses

Schedule: Monday to Thursday, 6:30 pm to 5:00 am, with occasional Sunday nights scheduled.

Responsibilities of an Employee Relationships Specialist:

Answering Employee Inquiries and Providing Support: This role will help to provide information and support to employees' or supervisors' questions regarding services, benefits, and company policies that may impact employees or their departments.

Resolving Issues and Complaints: Working with management to address employee concerns, finding solutions, and ensuring prompt and consistent responses.

Policy and Procedure Guidance: Providing information and support to both employees and management on HR policies, procedures, and employment practices.

Performance Management: Collaborating with management to address performance issues and develop appropriate solutions.

Training and Development: Support management and employees, and conduct employee training programs.

Data Analysis: Collecting and analyzing data related to employee relations to identify trends, actions taken, and areas for improvement.

Exit Interviews: Conducting exit interviews to gather feedback from departing employees.

Maintaining a Positive and Professional Demeanor: Representing the company in a professional and helpful manner, even when dealing with difficult situations.

Other Duties as assigned.

Skills and Qualities for the Employee Relations Specialist Role

Excellent verbal and written communication skills for effectively interacting with employees and managers.

Strong problem-solving skills

Empathy and Patience to provide support and fairness under challenging situations

Active Listening to listen to all parties and understand issues and needs

Adaptablity

Excellent computer skills or experience working in UKG systems

Time Management

Knowledge of employment law is a plus

Employee Benefits

Independent Stave Company offers competitive compensation and benefits to employees at each of our facilities. Domestic benefits include:

Competitive Weekly Pay

Medical Insurance (Deductible: $750 for single, $1500 for family)

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

Paid Vacation

Continue Education

401(k)

*Some benefits are only available to full-time employees or after designated waiting periods.

A Growing Heritage

It's been over 100 years since our founding, and Independent Stave Company continues to evolve thanks to a commitment to quality and innovation, our dedicated associates, and a continual interest in collaborating with distillers and winemakers around the world.

Our Culture

Our people are passionate about their craft and take pride in their contribution to the wine and spirits industry, supporting our mission to craft world-class oak barrels and other cooperage products so that our employees, customers, and communities flourish.

Independent Stave Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#CWCIND#

Full-time