Client Support Logistics Guide

Job Description

Salary: $25-27/hr

Mercury is seeking a Logistics Client Support Guide to help build the future of frustration-free logistics with us. This req will remain open and we will continue to review applicants on a rolling basis.

At Mercury, we are on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping so our customers in the Life Sciences and Healthcare industries can focus on what matters most to them. Our companys growth focus is strategic and deliberative, and we live the values of:

Client Obsession

Relentless Improvement

World-Class Teamwork

To keep up with explosive demand, we need self-motivated, innovative go-getters in every department. If you want an opportunity for ownership, accountability, and to make a rapid impact and contribution to a company in its hyper-growth state, Mercury is the place for you.

As a Logistics Client Support Guide, you will be at the forefront, interfacing with clients daily and working to solve their most complex shipping problems. This position requires tenacity, problem solving skills and a willingness to do what it takes to get the job done.

This is not a remote position, in-office presence in our Columbus Office is required. Expected hours are Sunday - Thursday, 8:00am - 5:00pm EST.

Responsibilities of the role:

Respond to client shipping requests and inquiries via emails and phone

Provide clients consultative guidance on which of our services will best meet their needs

Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays

Work directly with clients and Provide prompt response to service

Book client shipments with a broad network of Mercury partners

Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials

Use our ZenDesk CRM and internal Transportation Management Software

Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment

Add vendor and client charges to shipment info to streamline invoicing

Comply with all company business processes, procedures and work instructions

Who Were Looking For:

The ideal candidate for the role of Logistics Client Support Guide role takes initiative a strong sense of urgency and perform well under tight deadlines. You are a great multi-tasker and do well under pressure. As a member of a clients dedicated support team, your strong interpersonal skills and the ability to quickly build rapport and trust will be critical to your success. This position is instrumental in providing the level of superb care and commitment that our clients have come to expect and depend on from Mercury.

Qualifications:

Bachelor's Degree

1-2 Years of work experience

Ability to understand current and future needs of our clients

Experience with the Microsoft Office suite

A willingness to learn and work in a start-up environment

Good oral and written communication skills, in person and electronically

Demonstrated ability to resolve problems quickly and collaboratively

Strong organizational and follow-through skills

Exceptional work ethic

Full-time