Case Coordinator

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross-industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

About the role:

The Case Coordinator is responsible to perform the mentioned activities on one or multiple accounts as per the process documents and the defined quality standards. When required he/she needs to prepare reports for internal or external use, regarding the performed activities per account.

Responsibilities:

Transferring cases from the Customer's tool/email to the client's tool

Being the first line of inquiry for customer requests

Proceeding with the case in a timely manner

Real-time collection of customer/devices data and validation of its accuracy

Ensuring that the customer is entitled to the service, validates customer contract details

Monitoring the open cases as defined by the accounting process and responding to the Client's inquiries mainly via email in a professional way

Preparing reports in Excel.

Requirements:

Fluency in English language

Experience in working with Microsoft Office

Excellent communication and self-organization skills

Ability to adapt to a fast-changing environment.

You will get:

Competitive remuneration package

Performance-based bonuses

Referral bonus program

24 days annual paid leave

Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)

Free Psychological Counselling via Green line and on the spot

Newborn or newly adopted child bonus

Food vouchers - 150 BGN/month

Upskilling & reskilling training programs and e-learning hub

Recognition awards

Sports cards (partially covered by the employer) and company sports initiatives

Special company discounts

Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won't wait, it's time to start engineering a smarter future. Are you ready?