Customer Success Manager

Company: Management Events

Role: Customer Success Manager (Dutch Market)

Location: Amsterdam

Language: Dutch, English

WFH policy: Office role

Industry: B2B Events

Product: High-end invitation-only networking events

Size and functions of local team: 2 CSMs are leaving, 3 new CSMs to be hired!

Role description:

CSM for Dutch market within the Amsterdam-based unit of Management Events. Manages client portfolio where companies invest €50K–€200K annually. Role supports onboarding, engagement, and retention through high-value events.

Strong alignment with sales for renewals, cross- and upsell identification

Events-focused, with responsibility for coaching clients on preparation and participation

Revenue contribution via indirect upsell; direct selling handled by Sales Managers

Portfolio management, proactive client support, and stakeholder engagement central to role

Unique about the company:

Newly integrated commercial model where CSMs report within sales, a strategic pilot aimed at enhancing collaboration and retention

Opportunity to shape evolving CSM function within the largest EU business unit

Team led by a sales & CSM team manager, promoting cross-functional alignment

CSMs are primary contacts for high-value B2B clients, not support roles

Growth perspective:

Strategic involvement in evolving the CSM function across European operations

Career development from CSM to account management possible

Entry point for commercially minded juniors into B2B tech and event industries

Must haves:

Character over experience – hire for ambition, curiosity, coachability, and work ethic

Ability to handle ambiguity and adapt in a changing role

Strong communication in Dutch and English

Commercial mindset and service orientation

Nice to haves:

Previous experience in CSM, account management, or sales support

Background in hospitality or events

Affinity with lead generation or B2B events

Salary range & secondary benefits:

Base: €2800–€3000 per month

Bonuses:

1% on renewals

2% on sponsored event elements

Up to €1500 per quarter in performance bonuses

Total potential:

€3.5K–€4K/month for average performers

€4K–€5.5K/month for top performers

No company car; potential for onboarding incentives discussed

Hiring process:

Urgent - Onboarding in June to align with August SKO (strategic kick-off)

Intro via Ayrin

Interview with Ayrin

Interview with Gertjan (Manager)

Interview with Edward (Director)

Video:

Intro:

WhatsApp group is still active, will add Gertjan as soon as the first profile is introduced. CRM: