SAP Application Support Analyst (SD/WM)

What you'll do...

Support business users in SAP Sales & Distribution (SD) and Warehouse Management (WM) with hands-on troubleshooting

Resolve issues related to order entry, shipping, invoicing, picking, packing, and inventory movements

Walk users through transactions like sales orders, deliveries, billing, and warehouse transfers

Investigate broken process flows — find out where things stalled, why, and how to fix them

Monitor stock movements and bin-level issues to keep warehouse operations moving

Escalate technical issues to the right teams (ABAP, Basis) with clear context and steps to replicate

Run standard SAP reports to trace problems and validate fixes before closing tickets

Create quick-reference guides and how-tos to help users solve common problems

Log and manage support tickets in tools, keeping users updated

Help test changes and new features to make sure they work before they roll out

What we're looking for...

Solid experience supporting SAP SD in a hands-on, end-user-facing role

Working knowledge of SAP WM processes — enough to track and resolve day-to-day issues

Comfortable navigating SAP with transaction codes and standard tools (VA01, VL01N, LT01, etc.)

Good grasp of how SD and WM processes connect — sales to delivery, picking to invoice

Able to explain SAP issues to business users in plain language

Familiar with how to spot and flag integration issues — especially IDocs and document flow gaps

Experience using a ticketing or service desk system to manage workload and resolution tracking

Strong communicator who documents issues clearly and follows through

Detail-oriented — double-checks, verifies fixes, and doesn’t leave things half-done

Works well with IT and business teams — knows when to own it and when to escalate