Customer Service - COBRA Specialist- HYBRID

Job Description

Become a Benefits Navigator: COBRA Customer Service Expert!

About OCA:

Join a thriving, NJ-based company with 40+ years of success! OCA is a leader in benefits administration, and we're looking for passionate people to join our team. We're dedicated to providing top-notch service and building lasting relationships with our clients. We're expanding our team and seeking a talented COBRA Customer Service Expert to contribute to our continued growth!

Your Mission:

Become a key player in our benefits team! You'll be the go-to person for ensuring our COBRA program runs flawlessly. You'll be the COBRA expert, handling everything from enrollments to renewals, keeping up with regulations, and providing stellar support to our clients.

Your Core Responsibilities:

Master the Process: Tackle COBRA enrollments and terminations, ensuring accuracy and efficiency every time.

Become a COBRA Customer Service Expert: Stay up-to-date on regulations and ensure we're always compliant.

Handle Finances with Precision: Reconcile payments, ensuring everything balances smoothly.

Guide Clients Through Renewals: Keep clients informed every step of the way.

Share Your Knowledge: Lead engaging training sessions and webinars.

Be the Friendly Expert: Provide top-notch customer service and resolve issues with a smile (even over the phone!).

Provide Key Support: Assist the team with various administrative tasks, making a real impact.

Maintain Detailed Records: Your meticulous attention to detail will shine.

#ZR

Requirements

Your Essential Skills (What You Will Bring):

Independent Contributor: You can tackle tasks solo and follow directions effectively.

Strong Problem Solver: You're a research whiz and can conquer any challenge.

Tech Proficiency: You're a master of Microsoft Excel, Word, and Outlook (get ready to show off your skills in our assessment!).

Communication Excellence: Your oral and written communication skills are top-notch, and you craft emails that shine.

Proactive Initiative: You're not afraid to ask questions and take initiative.

Customer Service Advantage: Previous experience in customer service or benefits administration? You're already a step ahead!

Benefits Industry Advantage: Knowledge of the benefits world or fluency in Spanish? You're our ideal candidate!

Your Qualifications:

Required: High School Diploma/GED and 2+ years of customer service experience. You've proven you can handle the front lines!

Preferred: Bachelor’s degree in general business or a related field. You're ready to level up!

Benefits

Your Fantastic Benefits (What We Offer):

Comprehensive Health & Wellness: Dive into a treasure trove of benefits! We're talking top-tier Medical, Dental, Vision, 401K, and Life Insurance – your well-being is our priority!

Generous Time Off: Enjoy generous Paid Time Off! Vacation, personal, and sick time, plus 8 paid holidays (yes, the day after Thanksgiving too!), and a paid hour for lunch!

Team Celebrations: Join us for our legendary annual Client Appreciation Day and our festive holiday event! Get ready for fun and camaraderie.

Flexible Dress: Express your style in our comfortable business casual environment.

Work-Life Balance: Full-time hours: Monday through Thursday, 9:00 AM to 5:00 PM, and Friday, 8:30 AM to 4:30 PM.

Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment!

Why You'll Love Being a COBRA Navigator at OCA:

Join a team that values your contributions!

Make a real difference in people's lives.

Enjoy a dynamic and collaborative workplace.

Grow your career in a stable and thriving company.

…Your Opportunity Awaits!

Ready to Make a Difference?

Visit us here to learn more about our company:

OCA is an Equal Opportunity Employer M/F/D/V.

Company Description

We’re in business to help people!

With our roots dating back to our formation in 1983, we began as a full service employee benefit brokerage firm. At the request of one of our clients, we began providing Cafeteria Plan administrative services to our clients in 1986 and expanded our services to include Health Reimbursement Arrangements in 2004. As an established benefit broker, our founder made the critical decision to stop writing new insurance coverage and elected to focus on the administration of TPA services.

As a growing family-owned business, we recognize the value of partnering with the very best. To build our distribution system, OCA made a conscious effort to reach out to the best brokers and general agents. Back in 1997 for compliance purposes we retained what industry experts consider the preeminent legal counsel in our industry, Alston & Bird. We have coupled this with industry leading technology and a core philosophy that we hire, train, and develop employees that know they have one fundamental job to do; to help people!

Come join our team!

Full-time

Hybrid remote