Operation Support Manager

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Reporting to: Commercial Planning & RTM Manager

Duty Post: Yangon

Application Duration: This position will remain open until filled

Operation Support Manager

The role of the Operation Support Manager is to lead the operation support team, provide technical support, and assess the team's efficiency. The manager also identifies potential issues and monitors daily workflow to ensure the operation runs smoothly. The manager collaborates with cross-functional teams in the market and the distributor to achieve the business objective efficiently and effectively.

As the Operation Support Manager in the area of Sales, you will:

Operations Support

Ensure DSD operations are running as per the yearly aligned plan between JTI and Focus Star

Identify potential issues and monitor daily workflow to ensure the operation runs smoothly

Ensure the back office and the device setup are in line with the operation expansion

System Support

Ensure all the sales operation processes are collected in the TME-Lite system, governance on business process, master Data maintenance, incident handling and etc

Enable new TME-Lite function to improve business efficiency and collect new information that can be used to make business-critical decisions on investment/expansion

Recognize opportunities to improve process efficiencies and implement them

Responsible for handling change requests and new system implementation for the sales department

Planning and Budget Management

Responsible for leading the system user account and budget control

Assess the costs and benefits of a new project and resolve long-term and short-term goals

Sale Trade Allowance

Leading Sales Trade Allowance for daily ad-hoc operations and monitoring the spending against the ASP/LE/OL budget

Gathering information on Marketing plans and strategies, collating plans from Field Sales for FY budget preparation

People Management & Development

Dialogue objectives / continuous feedback

Succession Planning Recommendations

Stretch delegation

On-the-job coaching through an agreed-upon monthly work plan for each direct report

Recruit, motivate, and guide the professional development of the team reporting directly and indirectly to the incumbent

Requirements:

Bachelor’s degree

At least 3-5 years of experience in the elevant field

Good commercial sense

Trade & financial planning skills

Understanding of market research methods and analysis

Good knowledge of performance reporting and financial/budgeting processes

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.