IT Operations Analyst - hybrid in Pittsburgh, PA

Overview

Location: Hybrid in Pittsburgh, PA

Job Type: Contract/Contract to Hire

Shift: 11pm-7am (Sunday-Thursday)

Work Authorization: No Sponsorship

The A.C.Coy Company has an immediate need for an IT Operations Analyst 1 position.

Responsibilities

Troubleshooting and resolving remote hardware, software, and network issues

Identification and triage of indents and requests

Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity

Monitoring Production Batch (Mainframe and Distributive)

Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules

Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings

Developing new processes and procedures to enhance operations

Creating and maintaining accurate documentation/procedures

Communicating status updates with key stakeholders during major incidents

Strong communication, organization, and planning skills

Qualifications

5+ years’ of Help Desk/Operational experience

Operations

Creating and maintaining accurate documentation/procedures

Communicating status updates with key stakeholders during major incidents

Developing new processes and procedures to enhance operations

Following and checking that all processes and procedures are met

Team is meeting operational goals

Helping to build knowledge base

Ensuring compliance

Technical

VPS issues

Password resets

Locked Screens

Plus

A+ Certification

ITIL

Control M- Batch Monitoring tool