Front Office Associate

OFFICE ASSOCIATE ROLE SUMMARY

The Office Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

ROLE REQUIREMENTS AND RESPONSIBILITIES

Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis

Review outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours

Responsible for addressing scheduling change and make up lessons requests from clientele

Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate

Act as the point person for client billing

Ensure client billing information is up to date

Ensure monthly charges being processed in computer program

Alert Manager/Owner when additional supply ordering is required

Enforce Schafer Sports Center office procedures and constantly look to update best practices

Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries

REQUIREMENTS

High School diplomas with past office management and/or sales experience a plus

Must have superior communication and interpersonal skills when dealing with clientele

Must have a professional demeanor and appearance

Constantly stay abreast of Schafer Sports Centers policies and procedures

Proven multi-tasking experience a must

Ability to constantly “WOW” our customers

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.