Service/Installer Tech I

Job Details

Tamuning GU - Tamuning, GU

Full Time

Description

At DOCOMO PACIFIC, we believe in connection—bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek—working together for the greater good.

Reporting directly to the Field Service Manager/Lead Technician/Supervisor. This position is mainly responsible for customer related installations and service calls and added network task indicated below. This position is responsible for all tasks associated with the CATV drop and distribution cable system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Troubleshoot and repair all problems occurring within the CATV drop system from the output of the distribution tapto all terminal points within a drop system.

Understand the proper operation of customer premises equipment (CPE) such as digital boxes, high speed internetmodems and VOIP modems and be able to educate customers on its proper use.

Installation of advance services such as high-speed internet, Digital and VOIP phone service.

Repair sources of CATV leakage from distribution tap to CPE in customer’s home.

Monitor for and document CATV leakage.

Creates CLI leak reports and repairs leakage as required.

Perform Audit of questionable connections to distribution taps.

Performs installation of new premises wiring, disconnection of droplines and de-installation “wreckout” of droplinesystems and reconnect previous customers.

Perform sales of new services or upgrades of existing customers.

Must work safely and follow all OSHA, NEC and company safety rules and procedures.

Leads service techs as assigned.

Must be able to do Standby Calls (Outages, Callouts. Hours after regular business hours)

Perform other duties as assigned.

Must be able to troubleshoot from the Optical Fiber Node to Customer Premises

Must be able to balance forward and return signals on the CATV system

Must be able to troubleshoot CATV outages

Must be able to splice actives or passives in the CATV system

Must be able to do Standby Calls (Outages, Callouts. Hours after regular business hours)

Other duties as assigned

COMPETENCY:

To perform the job successfully, and individual should demonstrate the following competencies

Design – Demonstrates attention to detail and strives for excellence.

Problem Solving – Identifies and resolves problems in a timely manner

Interpersonal Skills – We bring energy and passion to our work and always aim to be respectful andcommunicate openly with team members and other departments

Written Communication – Able to read, write, and interpret written information while being reliable andtransparent

Safety and Security – Observes safety and security procedures; determines appropriate action beyondguidelines; reports potentially unsafe conditions; uses equipment and materials properly

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position requires individuals to access aerial equipment and may require operating and working from Aerial LiftDevices.

Requires the use of various hand and power tools will also be expected of service technicians as they perform theirdaily duties.

Must maintain a valid Guam AB Chauffeurs License.

Must maintain a Health Certificate.

Must be able to work flexible hours and days.

NECESSARY TRAITS:

Spirited personality

Ability to work well with a diverse group of individuals

Understand role within team but takes initiative

Ability to work under pressure but maintain a calm and approachable demeanor

Must be a self-motivated individual that is empowered to make decisions as required.

EDUCATION AND EXPERIENCE:

High School Diploma or GED required

One year of related experience preferred

COMMUNICATION SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of employees of the organization.

Ability to converse professionally and with empathy with an emphasis on owning and solving issues whilst building excellent rapport.

OTHER SKILLS:

Must be able to use/understand Digital Multi Meter (DMM) and Signal Level Meter (SLM)

WORK SCHEDULE:

This position is a standard full-time role and during select times individual will be asked to work a flexible schedule based on department and company needs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, hear, stand, walk, and sit. The employee is occasionally required to crouch, kneel, balance, bend/stoop, climb, push/pull objects, and drive. There will be prolonged periods of sitting at a desk and working on a computer, and the employee must be able to lift to 15 pounds at times. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

At DOCOMO PACIFIC, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer—committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran statuses, and all other legally protected characteristics. Whoever you are, wherever you're from, we’re glad you’re considering joining our team.