Inside Sales Representative

Job purpose

To provide direct support to the Regional Sales Managers in the ongoing development of existing and prospective SSAB customers to ensure that the department is able to meet its growth targets in accordance with applicable laws and per company Policy.

Duties and responsibilities

Build rapport with current & new customers, providing product advice & technical support, preparing quotations and sales orders

Closes accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information into the SSAB databases

Maintains and improves quality results by following company standards, recommending improved processes, communicating, troubleshooting and tracking problems

Develop quotations in accordance with Company Policy and based on identified sales strategy and information collected from customer or partners as assigned

Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy

Suggest related and new items (value added & complimentary products), explaining technical features, and complies with the Company’s Ethical Policy

Remains knowledgeable and up to date on changes, new products and developments in SSAB and the industries in which we support

Works closely with Operations, CAD, Shipping, Sales (outside), Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of weekly/monthly reports

Contributes to team effort by accomplishing related results as needed

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Qualifications

Required Education & Experience:

High School Diploma or equivalent

2 - 4+ years of experience performing sales (inside or outside)

Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized

Excellent computer proficiency (MS Office – Word, Excel, PowerPoint and Outlook)

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive

Current/active driver’s license

Preferred Education & Experience:

Bachelor’s Degree in a Technical or Business discipline from an accredited College or University, or an equivalent combination of education & experience

5 - 8+ years of experience performing sales (inside or outside)

Knowledge of CAD and ability to read detailed drawings

Experience in the steel industry

Working conditions

Travel 10% of time for meetings at other SSAB locations, trainings, seminars & conferences as needed