Commercial Roofing Service Manager

About the Role:

Tiello is proudly partnered with a leading Commercial Roofing Contractor in search of a Service Manager to oversee and grow their service and repair division. This individual will play a critical role in managing service crews, building client relationships, troubleshooting roofing issues, and ensuring projects are completed on time and to the highest quality standards.

Key Responsibilities:

Manage day-to-day operations of the Service Department, including scheduling, dispatching, and overseeing service crews

Conduct roof inspections, identify leak issues, and recommend appropriate repair solutions

Work directly with property owners, facility managers, and general contractors to maintain strong client relationships

Ensure service projects are completed on time, within budget, and meet or exceed quality standards

Estimate repair work, prepare proposals, and assist with negotiating service contracts

Implement and enforce safety protocols across all service operations

Train, mentor, and lead service technicians to ensure continuous improvement and professional development

Maintain accurate project records, documentation, and reporting for service jobs

Collaborate with internal teams including Estimating, Production, and Sales to support company goals

Qualifications:

5+ years of experience in Commercial Roofing, with a minimum of 2+ years in a Service Manager or Supervisory role

Strong technical knowledge of various commercial roofing systems (TPO, EPDM, PVC, Built-up, Modified Bitumen, etc.)

Proven leadership skills with the ability to manage and grow a high-performing service team

Excellent customer service and communication skills

Ability to troubleshoot, problem-solve, and manage multiple projects at once

Estimating and project management experience preferred

Proficient with technology, including CRM systems, Microsoft Office, and service software tools

Valid driver’s license and ability to travel locally as needed

Why Join?

Competitive salary + performance incentives

Strong company culture focused on quality, safety, and customer satisfaction

Growth opportunities within a rapidly expanding organization

Supportive leadership team and robust internal resources