IBM Maximo Professional

JOB SUMMARY

The Software Engineer (IBM Maximo Professional) analyzes requirements, providing technical design, developing software, supporting testing and deployment. The Lead Software Engineer works closely with customers, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and in compliance with the organization’s architectural standards. Responsible for analyzing and bringing new technology trends in the industry to Amtrak. The role is also a point of escalation for operational support for assigned systems.

ESSENTIAL FUNCTIONS

Provides technical proficiency as part of a diverse team and provides consistent ownership for increasingly complex deliverables.

Works on projects that may span a broad range of systems. Requires expertise in multiple technical environments and possesses an increased level of business knowledge. Responsibilities include, but may not be limited to, the following:

Consults in the project planning process with customers, IT business analysts, architects, and team members.

Organizes and documents technical requirements. Creates technical design specifications and assists in sizing technical requirements.

Works with customers to develop and analyze application packages and tools and determine optimum functionality requirements to meet those needs.

Collaborates with enterprise architect and infrastructure to integrate applications and hardware.

Ensures that the design and application implementation meet security and QA standards.

Evaluates new application packages and tools.

Provides multiple recommendations for the solutions.

Evaluates existing applications and platform and provides recommendations for system enhancements by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications.

Participates on teams that outline the process and scope out the improvements that can be realized through the application solution.

May lead the deployment of new modules, upgrades, and fixes.

Implements integration plans. Interfaces with testing teams to incorporate plans into integration testing process.

Defines, develops, or modifies software application modules or enterprise-wide software systems using disciplined development processes.

Identifies better sources of data feeds and interfaces with architects to ensure their feasibility with corporate data warehouse, when needed.

Documents functions and changes to new or modified modules, test activities/results and other areas such as error handling and backup/recovery procedures.

Adheres to quality standards and procedures. Reviews modules for quality assurance and checks compliance with application architecture standards and Service Level Agreements (SLAs).

May assist in defining development guidelines and standards to be utilized in software development/integration.

Makes modules production-ready by moving them to libraries, completing forms, following procedures, completing version control documents, etc.

Provides ongoing maintenance of applications.

May produce and analyze data extracts from system based on user requirements.

Provides technical leadership coaching and mentoring to team members. Provides technical guidance or system process expertise.

Develops reports and presentations for senior management, as needed.

May manage vendor relationships that are required to provide operational support

May coordinate preventative maintenance activities between vendors, IT and the business, including the installation of service packs, patches, and hot fixes.

Keeps abreast of new technical standards and practices.

Analyzes/monitors applications to ensure that the functionality and performance meets all product and service level requirements

MINIMUM QUALIFICATIONS

In-depth knowledge required of all modules and functions of IBM Maximo 7.x and higher.

Proficiency in the following technologies and methods:

Enterprise Asset Management Functional Processes

Reliability Centered Maintenance Management Processes

Business Analysis processes

Experience with Business Intelligence Reporting models: BIRT, PowerBI, PowerApp, Tableau, Actuate, Cognos, and others.

General Web, Cloud & Mobility Background. Strong knowledge of core Internet technologies (HTTP, Mail, REST, DB, Data Modeling, etc.).Technical solution design support for the Maximo Enterprise Asset Management system, including interfaces with SAP ERP, Timekeeping, and other supporting partner systems in Amtrak’s ecosystem.

Documentation and communication skills and the ability to articulate complex architecture in actionable terms.

Proficient in frontend (Web), backend (Server), mobile application development, or cloud platform services.

Experience in programming and/or systems analysis with a displayed mastery of multiple programming languages. Work with Implementation Vendors to drive innovative technical solutions within the software's available capabilities.

Understanding of information systems and application architecture standards.

Knowledge of business operations and systems requirements processes, including the ability to measure short- and long-term business goals.Support the mandated principles of zero customizations, cloud first, and mobile first while maintaining Amtrak IT standards and vision.

Strong documentation and communication skills. Ability to articulate complex architectures in actionable terms.

Experience with Agile methodologies and techniques, including SCRUM and SAFE frameworks.

Ability to quickly learn and understand complex applications and technologies.

PREFERRED QUALIFICATIONS:

Bachelor’s degree in computer science, Information Systems or Business Management with 5+ years relevant experience or 10+ years relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.

Master’s degree in computer science, Engineering, specialized training, certification, or equivalent work experience.

Experience in travel, hospitality or transportation industries

WORK ENVIRONMENT

Work is performed in an onsite office environment in Wilmington, DE, Washington, D.C. or New York.

May require travel up to 10% of the time.

Requires on-call status.

The salary/hourly range is $103,700 - $134,460. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.