Sr. Business Analyst, CRM

Our internationally recognized client is in need of a Senior Business Analyst. The ideal candidate will align with the responsibilities and qualifications outlined below.

Responsibilities:

Formulate and define the system's scope and objectives based on both user needs and a good understanding of the application, business, operational, and/or industry requirements

Develop business requirements and functional specifications for medium to large-sized projects

Create complex technical and functional user documentation

Troubleshooting issues for existing reports and dashboards

Recognize, identify and document changes to existing business processes and identifies new opportunities for process developments and improvements

Actively influence software development process improvement initiatives

Qualifications:

At least 7 years of experience as a Business Analyst

Experience working with product development, demand management, product life cycle, and innovation solutions

Experience with full lifecycle solution development, from gathering requirements through build, test, deploy, and support

Experience in gathering business requirements and translating them into user stories/functional specifications on complex or large projects

Excellent analytical and problem-solving skills

Strong communication skills that allow for effective communication across all levels of the organization