Customer Service Representative, Palau

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

The Airport Operations department keeps operations at our airports running smoothly through planning, organization, and supervision.

Key responsibilities

Provide assistance to the traveling public by performing various customer service duties in the airport terminal

Prepares tickets, determines fares and routing to ensure passenger's travel needs are met

Responsible for daily cash and credit card sales

Handle reservations and Mileage Plus inquiries

Receive and direct incoming calls, greet and direct customers, tag and handle bags

Required to staff ticket counter, boarding gates, and baggage claim area

Security Screen baggage and passengers

Assist with cabin inspections and cleaning, lavatory services

Perform other duties as directed by station management to provide customer service support

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

What’s needed to succeed (minimum requirements)

High school diploma/GED

Must be able to type at least 20 wpm

Must possess excellent customer service skills

Must be able to work in a fast-paced environment

Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week operation including weekends, holidays and overtime as needed.

Ability to work outside in all weather conditions (e.g. rain, heat, humidity, etc.) and in open baggage areas for extended periods of time

Ability to work where there will be exposure to high noise levels

Ability to work in a high-pressure, safety-sensitive, deadline driven environment

Willing and able to travel to the U.S. for training

Must be fluent in English (written and spoken)

Must be eligible to obtain and maintain credentials necessary for the position

Must be legally authorized to work in Palau for any employer without sponsorship

Reliable, punctual attendance

Schedule: Part-time