Customer Service Manager

We are seeking an experienced and motivated Customer Service Manager to lead our customer support team and ensure an exceptional service experience for our clients. This role is responsible for overseeing daily operations, managing team performance, resolving complex customer issues, and driving continuous improvement across customer service processes.

Key Responsibilities:

Oversee the day-to-day operations of the customer service department, ensuring timely and effective responses

Manage and analyze key performance metrics (KPIs) to ensure service goals are met or exceeded

Handle escalated customer inquiries and complaints with professionalism and efficiency

Develop and implement policies, procedures, and training materials to improve customer service workflows

Collaborate with other departments (e.g., Sales, Product, Operations) to address customer feedback and enhance the overall customer journey

Identify trends and areas for improvement based on customer feedback and data analysis

Maintain up-to-date knowledge of company products, services, and systems

Qualifications:

2 years of experience in customer service, with at least 1–2 years in a supervisory or management role

Strong leadership and team management skills

Excellent verbal and written communication skills

Ability to remain calm under pressure and resolve issues effectively

Proficiency with CRM platforms (e.g., Zendesk, Salesforce, HubSpot) and support tools

A proactive mindset with strong problem-solving and analytical skills

Why Join Us?

Be part of a collaborative, customer-first team in a growing company

Opportunity to shape and lead a dynamic service operation

Competitive salary and benefits package

Room for career growth and professional development