For Software Support Specialists In Salem

A Software Support Specialist provides technical assistance and support to clients using a specific software product, ensuring seamless functionality and addressing issues promptly. They handle inquiries, troubleshoot problems, and guide users through software features and troubleshooting steps.

• Qualification: BE/BTech/MCA

• Experience: 0 – 1 years

REQUIREMENTS

• Troubleshooting and Problem-Solving: Diagnosing and resolving software issues reported by clients.

• Customer Support: Responding to inquiries, questions, and concerns via various channels (phone, email, chat).

• Software Guidance: Providing instructions on software usage, features, and best practices.

• Installation and Configuration: Assisting with software installations, updates, and configuration.

• Knowledge Base: Contributing to or maintaining a knowledge base of common issues and solutions.

• Escalation: Identifying and escalating complex issues to higher-level support or development teams.