Operational Excellence Director

Overview

Content- This position sits within our Content division which identifies and publishes accurate and relevant project data for our software solutions.

We are seeking an experienced Operational Excellence Director to drive process transformation across our data collection operations. The ideal candidate will have significant experience implementing and managing continuous improvement methodologies such as the Danaher Business System (DBS) or similar lean management systems, with the ability to apply these principles to data collection, processing, and management workflows.

Responsibilities

Lead the design and implementation of an operational excellence program tailored to data collection processes

Optimize data pipelines to increase accuracy, completeness, timeliness, and efficiency

Implement metrics and visualization systems to provide transparency into data operations

Train, coach, and mentor teams on continuous improvement methodologies for data operations

Facilitate value stream mapping to identify bottlenecks and inefficiencies in data collection processes

Develop standardized processes for data quality assurance and error handling

Drive initiatives to reduce manual processes through appropriate automation

Establish governance frameworks to ensure data compliance and security

Report on operational excellence KPIs to executive leadership

Build a sustainable culture of continuous improvement

This job description in no way implies that the duties listed here are the only ones that team members can be required to perform Qualifications

10+ years of experience in operational excellence, with at least 5 years in data operations or similar environments

Proven experience implementing and managing process improvement systems like the Danaher Business System

Strong understanding of data management principles and processes

Experience with lean methodologies applied to information workflows and knowledge work

Familiarity with data quality frameworks and metrics

Experience with policy deployment (hoshin kanri) and strategy execution

Bachelor's degree in Business, Information Systems, Data Science, or related field

Six Sigma certification preferred (Green Belt minimum, Black Belt ideal)

Exceptional leadership, communication, and change management skills

Demonstrated ability to influence and collaborate with both technical and business stakeholders

Preferred experience

Preferred Experience with data governance and compliance requirements

Preferred knowledge of data collection technologies and tools

Preferred experience leading transformations in data-intensive operations

Preferred track record of achieving measurable improvements in data quality and operational efficiency

Preferred experience balancing process improvement with operational flexibility

The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes.

This position is a hybrid position and team members are expected to have a dedicated and established remote workspace.

Ability to work hybrid in the Greater Cincinnati/Northern Kentucky Area.

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