Dispatch Supervisor

Description

The Floating Dispatch Supervisor supports the Dispatch/Load Management and Fleet Management operations through accurate and timely data entry and general office duties. Typical office hours will rotate between the evening and day shift.

Contact and communicate professionally with drivers & customers to establish load appointments.

Assist dispatch/load managers in customer relations.

Enter accurate and complete load information into the computer system, including all data necessary for fleet managers and their drivers to successfully deliver freight on time.

Assist in the complete and timely billing process, eliminating time spent securing additional information from other departments.

Post equipment boards.

Run reports for Fleet Operations Manager/Terminal Coordinator, including weekly run load status report to monitor timely and accurate pickup and delivery information.

Monitor incomplete trip sheets and secure necessary paperwork to complete the billing process.

Work with the dispatch team to create and track KPIs, as assigned by the fleet operations manager/terminal coordinator.

Administer Magnum LTD's On Time Pickup and Delivery program, including weekly monitoring to ensure all pick-up and delivery information has been accurately entered. The Administrative Assistant will monitor the On Time Program for all core customers with annual revenue of over $200,000 and provide selected customers with a monthly On Time report summary.

Perform all other duties as assigned. Requirements

Seeking an individual who has:

Knowledge and experience in data entry, Microsoft Office, and general computer applications.

A high level of interpersonal skills to handle customer service issues calmly and professionally.

Attention to detail in composing, typing, and proofing materials.

Prior transportation experience in LTL/Truckload/Local Cartage/Broker capacity

The ability to multi-task, establish priorities, and meet deadlines.

Excellent written and verbal communication skills. Education/Experience:

High School Diploma/GED and a minimum of a two-year college degree (associate degree) and knowledge of the transportation industry (preferred). Physical Demands:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law.

Ability to sit and/or stand for extended periods of time - continuously.

Ability to talk, hear, and see - continuously.

Ability to lift and/or carry up to 20 pounds - occasionally.

Ability to travel - occasionally.